Skip to main content
Go to accessibility options

Contact Us

Below are some common answers to questions on the topic you selected:

Does Heritage have a payment plan?

 

Extended Payment Plan

Heritage offers extended payment plan options up to 6 months to qualified, pre-approved clients subject to these terms and conditions. To request pre-approval, please contact our Client Services department at 214-409-1150 or email eppgroup@HA.com.

  1. Invoice eligibility.
    • Minimum invoice total eligible for financing is $2,500. Invoice minimum applies to a single auction; multiple invoices cannot be combined to meet the minimum.
    • An invoice must be financed in its entirety.
    • Wine auction invoices are not eligible for financing.
  2. Initiating financing.
    • Client must electronically sign finance agreement within 2 business days of approval.
    • Client must make a minimum down payment of 25% or 50% (depending on the category), plus applicable fees and taxes.
    • The down payment must be received by the invoice due date or within 14 days of the auction close, whichever is earlier.
    • There will be a one-time 1% setup fee.
  3. Subsequent payments.
    • The outstanding balance must be settled in a maximum of six equal monthly installments.
    • All payments (including the down payment) must be made electronically via eCheck, Visa, Mastercard, or Discover on a recurring, automated schedule.
    • A 2.5% credit card processing fee will be added to all credit card payments.
    • Standard interest is 1% per month on the outstanding balance of your financed invoice.
    • There will be a $25 NSF fee for all returned payments and a 3% late fee for any late payments.
  4. All standard Auction Terms & Conditions still apply. Due to the nature of the business and market volatility, there are no return privileges. Penalties can be incurred on cancelled orders.
  5. Financing is subject to approval and non-binding prior to the execution of a signed agreement.
Heritage will maintain possession of all lots until paid in full. All pre-shipped material must be returned to Heritage at the client's expense before a financing plan can be initiated.
 

If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.

Contact Us

Plan a Visit to Heritage

Contact us at 877-HERITAGE (437-4824) or Bid@HA.com

Media Inquiries: Media@ha.com (Please, do not send appraisal requests to Media.)

Dallas Office
Mailing Address:
PO Box 619999
Dallas, TX 75261-6199

Street Address:
2801 W. Airport Freeway
Dallas, Texas 75261-4127
(Northwest corner of W. Airport Freeway & Valley View Lane)
Click here for directions
Local Phone: 214-528-3500
Fax: 214-409-1425

Hours:
Mon-Fri: 9:00 AM CT - 5:00 PM CT
Saturday: By Appointment

New York Office
Mailing Address:
445 Park Ave. (at 56th Street)
New York, NY 10022
Click here for directions
Phone: 212-486-3500
Fax: 212-486-3527

Hours:
Mon-Fri: 9:00 AM ET - 5:00 PM ET

Beverly Hills Office
Mailing Address:
9478 West Olympic, First Floor
Beverly Hills, CA 90212
Click here for directions
Local Phone: 310-492-8600
Fax: 310-492-8602

Hours:
Mon-Fri: 9:00 AM PT - 5:00 PM PT
Saturday: By Appointment

Chicago Office
Mailing Address:
222 West Hubbard Street
Chicago, Illinois 60654
Click here for directions
Local Phone: 312-260-7200

Hours:
Mon-Fri: 10:00 AM - 5:00 PM CST

Florida Office
Mailing Address:
250 Royal Palm Way, Ste. 306
Palm Beach, FL 33480
Click here for directions
Local Phone: 877-HERITAGE (437-4824)

Hours:
By Appointment Only

Hong Kong Office
Mailing Address:
Unit 802, 8/F Tower Two, Lippo Centre,
89 Queensway Road, Admiralty, Hong Kong
Click here for directions
Local Phone: +852-21551698
Fax: +852-21552296

Hours:
9:30 AM - 6:00 PM

Europe Office
Mailing Address:
Energieweg 7
3401 MD IJsselstein
Nederland
Click here for directions
Local Phone: +31-(0)30-6063944
Fax: +31-(0)30-6019895

Hours:
Mon-Fri: 9:00 AM - 5:00 PM

London Office
Mailing Address:
10 Hanover Street
London, Mayfair, W1S 1YQ, UK
United Kingdom
Click here for directions
Local Phone: +44 (0)207 493 0498
Email: UK@HA.com

Hours:
Mon-Fri: 11:00 AM - 6:00 PM GMT

Belgium Office
Mailing Address:
Leuvensesteenweg 509, 1930
Zaventem
Belgium
Click here for directions
Local Phone: +32-(0)2-2040140
Email: info@ha-europe.be

Hours:
9:00 AM - 5:00 PM

Tokyo Office
Mailing Address:
Heritage Auctions Japan K.K.
Toranomon Hills Mori Tower 6F
1-23-1 Toranomon, Minato-ku
Tokyo 105-6306 Japan
Click here for directions
Tel: +81 3-6257-1131
Fax: +81 3-6257-1132
Email: Japan@HA.com
〒105-6306 東京都港区虎ノ門1-23-1 虎ノ門ヒルズ森タワー6階
Tel: 03-6257-1131
Fax: 03-6257-1132

Hours:
Mon-Fri:
10:00 AM - 5:00 PM and by appointment only